Welcome to Zveda Ayurvedic Hair Oil. By accessing our website or purchasing our products, you agree to the following terms and conditions. Please read them carefully.
This website is owned and operated by Zveda. By using this site, you agree not to misuse it in any way. All content is protected by copyright laws.
All prices are listed in Indian Rupees (INR). We reserve the right to update prices at any time. Payment must be made in full before shipment.
Due to the nature of personal care products, we currently do not accept returns. Refunds may be issued only for damaged or incorrect items.
All content, logos, designs, and visuals are property of Zveda and may not be reproduced without permission.
Zveda shall not be liable for any indirect or consequential losses. Use our products as directed and consult a doctor if irritation occurs.
These terms are governed by Indian law. Any disputes shall be handled in the courts of Bangalore, India.
We may revise these terms from time to time. Continued use of the website after updates indicates your acceptance of those changes.
Welcome to Zveda! We are committed to ensuring you receive our high-quality Ayurvedic hair oil in perfect condition. Please read our Cancellation and Refund Policy carefully. Order Cancellation (Before Shipping) * Customers can cancel an order within 3 hours of purchase, or before the order has been dispatched from our warehouse, whichever comes first. * To cancel an order, please contact our customer support team immediately at zvedaoils@gmail.com or call us at 7353553693 with your order number. * Upon successful cancellation of an un-dispatched order, a full refund will be processed within 3 business days to your original payment method. Returns & Refunds (After Delivery) Please Note: All sales are final once the product has been successfully delivered to the customer. Due to the nature of our product (health & hygiene) and to ensure the highest quality standards for all customers, we do not accept returns or offer refunds for products once they have been delivered, under any circumstances, including but not limited to change of mind, product not meeting expectations, or allergic reactions. * Exception for Damaged or Incorrect Products Received: * If you receive a product that is damaged during transit or if you receive an incorrect item (different from what you ordered), you must notify us within 24 hours of delivery. * To report a damaged or incorrect item, please email us at zvedaoils@gmail.com or call 7353553693 . You must include your order number, a clear description of the issue, and clear photographs or a short video of the damaged/incorrect item and its packaging. * Requests submitted after 24 hours of delivery will not be entertained. Resolution for Verified Damaged or Incorrect Products Only: * Upon verification of the damage or incorrect item (and provided it was reported within the stipulated timeframe), we will proceed with one of the following: 1. Replacement: We will send a replacement of the correct product to you at no additional cost. 2. Refund: If a replacement is not available, or if mutually agreed upon, a full refund for the specific damaged/incorrect item will be processed within 7 business days to your original payment method. * You may be required to return the damaged/incorrect product to us as per our instructions. We will arrange for the return shipping in such cases.
At Zveda, we ensure your Ayurvedic hair oil reaches you efficiently. * Delivery Across India: We ship to all serviceable locations throughout India. * Order Confirmation: You'll receive a WhatsApp message confirming your order within 2-3 hours of purchase. * Processing & Dispatch: Orders are processed and dispatched from our Bengaluru warehouse within 1-2 business days. * Shipping Notification: Once your order is shipped from Bengaluru, you'll receive another WhatsApp message with tracking details. * Delivery Time: Expect delivery within 3-10 business days. This timeframe depends on your location's distance from Bengaluru. * Shipping Charges: Delivery charges will be calculated and displayed at checkout before you complete your purchase. For any questions about your delivery, please contact us at zvedaoils@gmail.com or 7353553693.
For any legal questions, email us at zvedaoils@gmail.com.